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What is the punctuality ratio?
The punctuality ratio represents the percentage of stops whose pick-up and delivery you confirmed...
Why is there a punctuality ratio?
We often receive feedback from you that a job takes longer than we estimate. To improve this, we ...
How can I achieve a good punctuality rate?
First, it is important that you plan your time slots properly. You have until 20:00 the evening b...
What happens if I don't arrive on time?
The ratio is calculated over the last 100 transports. This means that if you are late once you ha...
Which ratio do I need for which level?
Silver = between 0-50%Gold = between 50-65%Diamond = 65% and above
What do the delivery time colours mean?
Green = within the agreed time frame (counts positively on your punctuality ratio)Orange = outsid...