Punctuality ratio : Brenger Courier Support

Punctuality ratio

What is the punctuality ratio?

The punctuality ratio represents the percentage of stops whose pick-up and delivery you confirmed...

Why is there a punctuality ratio?

We often receive feedback from you that a job takes longer than we estimate. To improve this, we ...

How can I achieve a good punctuality rate?

First, it is important that you plan your time slots properly. You have until 20:00 the evening b...

What happens if I don't arrive on time?

The ratio is calculated over the last 100 transports. This means that if you are late once you ha...

Which ratio do I need for which level?

Silver = between 0-50%Gold = between 50-65%Diamond = 65% and above

What do the delivery time colours mean?

Green = within the agreed time frame (counts positively on your punctuality ratio)Orange = outsid...