What is the punctuality ratio?

Updated at: 2023-03-06 11:25

The punctuality ratio represents the percentage of stops whose pick-up and delivery you confirmed in your proposed time slot.

So also make sure you do this as soon as you arrive at the pick-up/delivery location. This is because your time slot and location count towards your level. 

So always confirm your stop in the app immediately, so you get a higher punctuality rate, business customers get a correct view of whether you honour the appointment and we get a correct overview of the status of your order.

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