Confirmation of a stop : Brenger Courier Support

Confirmation of a stop

Do you deliver the items inside?

There may be times when the customer books a service that requires you to deliver to a certain fl...

Can't make the delivery?

It may happen that the delivery address does not answer and cannot be reached. If you are unable ...

What do you do when a customer is not at home?

Unfortunately, occasionally customers are not home.Pickup addressIf no one is present at the pick...

What are call-out fees and when does Brenger pay this to you?

Call-out charges are costs incurred as a courier when travelling to or having been to a particula...

What to do when damage occurs?

Of course things can go wrong during transport. Brenger is insured up to 500,- euro for damage th...

How do I know what are proper photos and how do I upload them?

To avoid incorrect or unjustified damage claims from customers, we expect 3 photo's to be taken f...

What do you use the photos I took for?

By collecting photos of the condition of the product at pick-up, safe transport and the condition...

Does the own-risk apply to all transports in my daily route?

Yes, the own risk applies per transport.The own risk is charged only in the following cases:The o...

What conditions must the photos meet to ensure that I do not have to pay a deductible if damage occurred during a transport?

You are insured by meeting the following conditions:The orders good are protected during transpor...