How do I upload the correct photos?

To avoid incorrect or unjustified damage claims from customers, we expect you to upload photos for every transport. If the photos are insufficient and a damage claim has been filed, we will charge a maximum €50 excess in case of damage or loss. 

To clearly determine when damage may have occurred, we ask you to take photos of every item you transport.

Before (at pickup)

• Take photos before lifting and loading the item into your van
• If an item already has damage or scratches, make sure this is clearly visible
• Upload them directly in the app

After (at delivery)

• Take photos after placing the item in the correct spot
• Upload them directly in the app

Here are some tips on taking the photos:

• Make sure all items are clearly visible in the photos
• If an item is already damaged at pickup, capture this clearly
• Ensure every item is included in your photos
• Always use moving blankets and straps to transport items safely. These are mandatory.