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            1. Support
            2. Brenger Courier Support

            What are sub-accounts?
            Modified on Mon, 27 Nov, 2023 at 12:11 PM
            Why should I use sub-accounts? What are the benefits?
            Modified on Mon, 27 Nov, 2023 at 12:24 PM
            How do I create sub-accounts?
            Modified on Mon, 27 Nov, 2023 at 1:31 PM
            What functions do sub-accounts have access to?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            How does a sub-account affect your status?
            Modified on Mon, 27 Nov, 2023 at 1:42 PM
            Do sub-accounts have access to invoices?
            Modified on Mon, 6 Mar, 2023 at 11:26 AM
            Important: DAC7 reporting at Brenger
            Modified on Wed, 4 Sep, 2024 at 2:55 PM
            On which days will I receive a payout?
            Modified on Fri, 9 May at 1:37 PM
            Where can I find my invoices?
            Modified on Fri, 9 May at 1:42 PM
            From May 2025: Changes to payout schedule
            Modified on Tue, 25 Mar at 3:28 PM
            Do you deliver the items inside?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            Can't make the delivery?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            What do you do when a customer is not at home?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            What are call-out fees and when does Brenger pay this to you?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            What to do when damage occurs?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            How do I know what are proper photos and how do I upload them?
            Modified on Mon, 6 Nov, 2023 at 3:39 PM
            What do you use the photos I took for?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            Does the own-risk apply to all transports in my daily route?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            What conditions must the photos meet to ensure that I do not have to pay a deductible if damage occurred during a transport?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            What is the performance programme?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            When is a certain level reached?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            What is live tracking?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            Why should I use live tracking? What are the benefits?
            Modified on Mon, 6 Mar, 2023 at 11:26 AM
            Is live tracking secure?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            Why is it easier to plan when I add my own stops?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            What are expected arrival times?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            How are the expected arrival times calculated?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            What is the punctuality ratio?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            Why is there a punctuality ratio?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            How can I achieve a good punctuality rate?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            What happens if I don't arrive on time?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            Which ratio do I need for which level?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            What do the delivery time colours mean?
            Modified on Mon, 6 Mar, 2023 at 11:25 AM
            How does it work when I claim a transport?
            Modified on Mon, 6 Mar, 2023 at 11:26 AM
            How do I leave feedback about a particular completed stop?
            Modified on Mon, 6 Mar, 2023 at 11:26 AM
            How do you leave feedback on a particular (unclaimed) transport?
            Modified on Mon, 6 Mar, 2023 at 11:26 AM
            What clothing do our business customers expect diamond couriers to wear? And does Brenger also offer clothing for me?
            Modified on Thu, 10 Apr at 9:56 AM
            What is the fuel card and what does it mean for me as a courier?
            Modified on Mon, 6 Mar, 2023 at 11:26 AM
            What is the NIWO and what does it mean for me as a courier?
            Modified on Mon, 6 Mar, 2023 at 11:26 AM
            The Courier Manual
            Modified on Wed, 14 May at 1:54 PM
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            Business hours support
            Mo – Fr 08.00 – 21:00
            Sa – Su 09:00 – 21:00
            We are less available during public holidays
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