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Support
Brenger Courier Support
What are sub-accounts?
Modified on 27 Nov 2023
Why should I use sub-accounts? What are the benefits?
Modified on 27 Nov 2023
How do I create sub-accounts?
Modified on 27 Nov 2023
What functions do sub-accounts have access to?
Modified on 06 Mar 2023
How does a sub-account affect your status?
Modified on 27 Nov 2023
Do sub-accounts have access to invoices?
Modified on 06 Mar 2023
Important: DAC7 reporting at Brenger
Modified on 17 Nov 2023
On which days will I receive payment?
Modified on 23 Oct 2023
Where can I find my invoices?
Modified on 23 Oct 2023
Do you deliver the items inside?
Modified on 06 Mar 2023
Can't make the delivery?
Modified on 06 Mar 2023
What do you do when a customer is not at home?
Modified on 06 Mar 2023
What are call-out fees and when does Brenger pay this to you?
Modified on 06 Mar 2023
What to do when damage occurs?
Modified on 06 Mar 2023
How do I know what are proper photos and how do I upload them?
Modified on 06 Nov 2023
What do you use the photos I took for?
Modified on 06 Mar 2023
Does the own-risk apply to all transports in my daily route?
Modified on 06 Mar 2023
What conditions must the photos meet to ensure that I do not have to pay a deductible if damage occurred during a transport?
Modified on 06 Mar 2023
What is the performance programme?
Modified on 06 Mar 2023
When is a certain level reached?
Modified on 06 Mar 2023
What is live tracking?
Modified on 06 Mar 2023
Why should I use live tracking? What are the benefits?
Modified on 06 Mar 2023
Is live tracking secure?
Modified on 06 Mar 2023
Why is it easier to plan when I add my own stops?
Modified on 06 Mar 2023
What are expected arrival times?
Modified on 06 Mar 2023
How are the expected arrival times calculated?
Modified on 06 Mar 2023
What is the punctuality ratio?
Modified on 06 Mar 2023
Why is there a punctuality ratio?
Modified on 06 Mar 2023
How can I achieve a good punctuality rate?
Modified on 06 Mar 2023
What happens if I don't arrive on time?
Modified on 06 Mar 2023
Which ratio do I need for which level?
Modified on 06 Mar 2023
What do the delivery time colours mean?
Modified on 06 Mar 2023
How does it work when I claim a transport?
Modified on 06 Mar 2023
How do I leave feedback about a particular completed stop?
Modified on 06 Mar 2023
How do you leave feedback on a particular (unclaimed) transport?
Modified on 06 Mar 2023
What clothing do our business customers expect diamond couriers to wear? And does Brenger also offer clothing for me?
Modified on 06 Mar 2023
What is the fuel card and what does it mean for me as a courier?
Modified on 06 Mar 2023
What is the NIWO and what does it mean for me as a courier?
Modified on 06 Mar 2023
The Courier Manual
Modified on 27 Oct 2023